** Please note that during these difficult times, there may be a slight delay with your order. While we are committed to continuing to provide the best service we can it will be challenging to maintain our normal levels and therefore ask your patience if things take a little bit longer than normal **
** WE HIGHLY RECOMMEND CHOOSING TRACKED SHIPPING FOR YOUR ORDER. **
How long does it take to process / ship my order?
We aim to ship your order next working day where possible.
Hygge Gear cannot control delivery of your order once it has left our facility. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a postal failure, please contact them with any questions or concerns.
Please note that orders placed on National Holidays or weekends will not be processed until the next working day.
How much is your Shipping / Handling charge?
Shipping / Handling costs are dependent on the weight of your order, number of items contained within your order, speed of service and the destination location.
Do you offer International Shipping?
Yes, International orders are accepted however please note that very occasionally these can face delays at customs.
If your address is not within the UK then you may incur customs charges and unfortunately Hygge Gear does not pay for them. Hygge Gear advises that should check with your local customs office any possible charges prior to ordering.
What if my address is not correct?
Shipping addresses need to be entered correctly at checkout, we will not be liable for packages going to the address that are entered incorrectly. Please make sure to double check all shipping addresses before purchasing.
If your order has already shipped we accept no responsibility.
Why have I not received my order in full?
Our products have different production times. As it is our aim to get your order to you as quickly as possible, occasionally orders may be sent separately.
The shipping times below are estimated only and may increase due to high volume orders.
UK Standard Shipping / Handling (3 - 14 business days)
UK Signed For Shipping / Handling (1 - 5 business days)
Europe Standard Shipping / Handling (5 - 20 business days)
Europe Tracked Shipping / Handling (5 - 15 business days)
USA Standard Shipping / Handling (10-25 business days)
USA Tracked Shipping / Handling (7-20 business days)
Australia Standard Shipping / Handling (10-25 business days)
Australia Tracked Shipping / Handling (7 - 20 business days)
Canada Standard Shipping / Handling (10-25 business days)
Canada Tracked Shipping / Handling (7-20 business days)